Citibank

A few weeks ago PS posted on her FB status that she has a bad experience talking to the customer service officer from Citibank... and I can only agree with her... I always hated calling them... anyway today I just make a call to them to cancel all my card with them, since I realise that I have stopped using them for a while...

anyway, I was quite happy when my phone was picked up at the 1st ring.. cos in the past when I called them, I probably will be put on listening to their music for a good 15 minutes before a customer service officer is available to talk to me... so I'm kinda of happy that I have got luck today... but my happiness was short lived..

as I have 2 cards to cancel, I called and state the number of the first card... and problem one happened... they need all the verification which i gladly told them... until it come to the part of the credit limit.... i can't remember and i had to login to my internet banking to check... and to my horror, after i state the amount to the CSO, he told me it was wrong... and he even told me that the credit limit for each card is the same.. i mean WTF, you think i'm some idiot or something? i can't read what is on  the screen.... and I'm stupid not to know what is credit limit?? and I told him off that I'm looking at my electronic bill right now and this is the amount stated.. does he need me to print it out and fax it to him to verify that is what is showing on my screen? i think that pisses him off a little and he tries to cut in to what i was saying... *rude* of him...

anyway he asked for my mum maiden name for another verification... which i told him and he told me the amount reflected on his screen... and i gave him another round of "lecture" saying that there is some problem with their system.. it clearly stated on my screen that its not the amount he mention... so he blah blah blah and went on to "process" my cancellation... and told me it has been done...

and the 2nd problem came.. i told him to cancel off my Citibank SMRT card too... and apparently i think he is unable to find that card under my name... and he asked me what card is it? hello, i just told you its the SMRT visa platinum card right? do you have that much SMRT card??? then he asked me is it under my name? o.m.g.... does he really think that i'm some blur f**k.....

i volunteered the number of my SMRT card... and i think he manage to "find" it in his system... and best part? he asked for the number of the first card again!!!! and he repeated the cycle of all the verification again!!! i tot for the SMRT card, but no! it was for the 1st card and also the SMRT card... *o.m.g*.....

my guess? i think there were two "accounts" of my card in their system.. one is the old old one which he first found... and later when I provided my SMRT card number, he manage to trace to the latest "account"... how did that happen in the 1st place I'm not too sure... but i'm sure their system sucks... i'm just glad i have already cancel all my card with them and I do not have a savings account with them... i wonder will their system mix up the money inside too...